Outpatient
After approval, pay for a doctor’s visit or medication through the intended card route — without laying out the money first.
What is covered
The card is the payment route. The contract is the cover.
This is the mechanism. Binding cover is always defined by the policy terms.
What you gain
Less financial stress. Less paperwork.
Whether it is a doctor’s visit or a hospital stay: after approval, you know how payment works and who you can reach in German. The offer and policy define which treatment is covered.
Inpatient
For a hospital stay, the team coordinates approval and the payment route with you. You do not have to work through the process alone.
German support
If anything is unclear, reach German-language support by WhatsApp or phone.
The payment route in everyday life
Approved. The insurer pays.
The insurer pays for approved treatment through the PassportCard process. Your own account stays separate in this payment route — the applicable benefit depends on the contract, plan and zone.
Outpatient treatment
Tell the team in the app or by phone before the appointment. When the benefit is approved, the insurer pays through the intended payment route.
Inpatient treatment
A hospital stay may require prior approval or a guarantee of payment. The team coordinates the next step with you.
Doctor and pharmacy
The payment route is designed for medical treatment and — when the benefit is approved — pharmacy payments as well.
German-language support
Reach support by WhatsApp or phone in German. The team is based in Hamburg.
What actually decides
The contract answers the detail.
The card is not standalone cover and does not replace the policy terms. Those terms define covered benefits, limits, waiting periods and the applicable zone.
Benefit
Which treatment is approved depends on the contract and plan.
Zone
The area of cover is part of the decision. The USA has a separate payment route.
Exception route
When the card mechanism does not apply, the contractual processes for approval, documents or reimbursement apply.
Get your personal quote now.
The link takes you directly to PassportCard, where you can see the price, plan and terms for your details.