Frequently asked questions

Your questions. Clearly answered.

Answers about payments, benefits and your quote from PassportCard.

How do reporting, loading and paying work?

Before a doctor or pharmacy visit, the case is reported through the app or service. Where the card route applies to the case, PassportCard makes a balance available on the card for use on site.

Source and review date

PassportCard Deutschland · Product flow: contact before the visit, load the card balance and pay on site

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What if payment could not be made with the card?

When payment could not be made with the card and reimbursement is claimed, the official form requires relevant medical documents, an itemised bill and receipts. Whether reimbursement is available depends on the specific policy.

Source and review date

PassportCard Deutschland · Section 2 and submission instructions: medical documents, itemised bill and receipts

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What applies to inpatient treatment?

Planned inpatient treatment may require prior approval or a guarantee of payment. This is a separate process and is not the same as loading the card.

Source and review date

PassportCard Deutschland · Inpatient treatment, prior approval and guarantee-of-payment information

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How does payment work in the USA?

In the USA, PassportCard is not used directly for payments. According to the provider, PassportCard settles bills there directly with the medical provider via a UHC (UnitedHealthcare) card; the contractual deductible remains with the insured person.

Source and review date

PassportCard Deutschland · USA country page, medical care section: no direct card payment, settlement via UHC (UnitedHealthcare) card, contractual deductible

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Up to what age can I apply for cover?

PassportCard states that it currently does not offer international health insurance to people aged 65 or over. For younger applicants, age and health information form part of the quote process; the provider decides individually on acceptance.

Source and review date

PassportCard Deutschland · Notice page ‘Unfortunately Not Available’: currently no cover for persons aged 65 and older; ‘65+’ age option in the quote funnel

PassportCard: Beitragsrechner · Age bands 0–18 to 60–64

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How do health information and underwriting affect an offer?

The provider states that the binding offer results from its individual underwriting decision.

Source and review date

PassportCard Deutschland · Binding-offer notice after individual underwriting

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Which policy term and cancellation period apply?

PassportCard publicly states a minimum term of three months. Other duration and cancellation rules depend on the specific offer and its policy wording; this site does not state a universal cancellation period.

Source and review date

PassportCard Deutschland · FAQ on the difference from travel insurance: minimum term of three months; precedence of offer, plan and policy wording

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Are there fixed waiting periods?

The public product page points to plan-specific benefit limits, possible waiting periods and the binding policy wording.

Source and review date

PassportCard Deutschland · Plan-specific limits, possible waiting periods and binding policy wording

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Does S1 replace worldwide private health insurance?

The S1 form is part of European coordination for specific cross-border situations, such as posting or pension cases. It is not a general substitute for worldwide private health insurance; the relevant social security institutions decide responsibility.

Source and review date

Europäische Union / Your Europe · Health insurance in the host country: posting, pension cases and form S1

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Who carries the insurance risk?

PassportCard Europe's initial information names AWP Health & Life SA and MGEN Portugal – Companhia de Seguros, S.A. as risk carriers. The offer and policy documents identify the contracting party for a specific offer.

Source and review date

PassportCard Europe GmbH · Initial information: activity and risk carriers

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What are the roles of PassportCard and auslandspolice?

PassportCard Europe describes its insurance distribution role and the risk carriers in its initial information. auslandspolice is operated by Biturai L.L.C-FZ, provides general information, does not intermediate or advise, and receives compensation if a contract is concluded through the labelled link.

Source and review date

Biturai L.L.C-FZ und PassportCard Europe GmbH · Operator identification and introducer disclosure

PassportCard Europe GmbH: Erstinformation · Insurance-distribution role and named risk carriers

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What will your cover cost?

The link takes you directly to PassportCard. You enter your details there; a binding offer follows only after the provider's review.